We want everyone to be happy with their product, but know sizing can be tricky online. If you need to exchange for a different size, send us an email at hello @ velvetviper.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer any exchanges.
We do not accept returns on our products as they are intimate in nature, we offer only exchanges.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Some personal care items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.